Frequently Asked Questions


We get asked all sorts of questions so we have tried to pass on answers to those questions which we are asked the most.

Security

Is ordering on the internet safe?
Absolutely! Your credit card details are encrypted and processed by our secure servers, and we do not keep the card details.
Your credit card company will also provide you with a guarantee in the unlikely event of your card being used fraudulently. However if you prefer not to use the Internet we have other options so please so "How to Order" for alternatives.

Learning

How can I learn to knit or crochet?
The best way is to learn from another knitter; if you can get to a knitting group or a workshop that will help to get you started but we have links to a number of sites that may be of help.

Sizes

How do I know the size of the buttons?
We have measured the buttons and you will find the sizes in the description - all sizes however are approximate. If you do receive buttons and they are too big or too small simply return them and we will be happy to refund you. Many of our customers don't actually make their buttonholes now until they have bought the buttons - and many buy the buttons and then make the garment!

Colours

Are the colours shown accurate?
We do our best to ensure that our images are accurate reproductions of our products. The settings of your monitor (brightness, contrast, colour settings) will influence the way the images appear on your screen. We are always happy to receive a swatch of yarn or fabric and match buttons for you - anything that is not suitable can be returned provided it is in its orginal unused condition.

Washing

Are the buttons and beads washable?
Incomparable buttons are machine washable and dry cleanable. It is recommended that the garment is turned inside out before washing but we have washed buttons on garments time and time again without any problems. Mothers for All beads are made from re-cycled paper and card and although varnished we would not recommend that they are placed in a washing machine. It would be possible to hand wash something with the beads on provided that they were protected by plastic.

Returns

If I don't like the products can I return them?
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition

Minimum Order

Do you have a minimum order value?
No - we do not have a minimum order for retail customers.

Postage and packing

How much will postage and packing cost?

Sales over £25 - free
Sales up to £7.50 - £1.50 charge.
Sales up to £25 - £2.50 charge

Overseas customers will continue to be charged at cost.
VAT (Value Added Tax)
Do the prices include VAT?
All prices on this Web site include UK VAT. Customers within the European Union all pay UK VAT. If you live outside the European Union, you do not pay V.A.T., and V.A.T. will be deducted from your order at the checkout. Note that to be eligible for VAT. deduction we must send the parcel directly to an address outside the European Union.

Delivery Times

When will I get my order?
We do our best to process and despatch all orders within 2 working days. During busy periods this time can increase and we will try to despatch orders as soon as possible. If you have not received your order or heard from us within 5 working days of placing it at our website, please contact us. International orders usually take longer to arrive. For orders outside the U.K. please allow 28 days for delivery.

Any Problems

What if I'm not happy with any aspect of the service?

Please TELL US- we cannot put anything right if we are not aware that it is wrong! Constructive feedback about the site or our service is always welcome.