Frequently Asked Questions


We get asked all sorts of questions so we have tried to pass on answers to those questions which we are asked the most.

Security

Is ordering on the internet safe?
Absolutely! Payment through Paypal gives you top security. However if you prefer not to use the Internet we have other options so please so "How to Order" for alternatives.

Learning

How can I learn to knit or crochet?
The best way is to learn from another knitter; if you can get to a knitting group or a workshop that will help to get you started but we have links to a number of sites that may be of help.

Sizes

How do I know the size of the buttons?

We have measured the buttons and you will find the sizes in the description - all sizes however are approximate. If you do receive buttons and they are too big or too small simply return them and we will be happy to refund you. Many of our customers don't actually make their buttonholes now until they have bought the buttons - and many buy the buttons and then make the garment!

Colours

Are the colours shown accurate?

We do our best to ensure that our images are accurate reproductions of our products. The settings of your monitor (brightness, contrast, colour settings) will influence the way the images appear on your screen. We are always happy to receive a swatch of yarn or fabric and match buttons for you - anything that is not suitable can be returned provided it is in its orginal unused condition.

Washing

Are the buttons washable?

Incomparable buttons are machine washable and dry cleanable. It is recommended that the garment is turned inside out before washing but we have washed buttons on garments time and time again without any problems.


Returns

If I don't like the products can I return them?

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition

Minimum Order

Do you have a minimum order value?

No - we do not have a minimum order for retail customers.

Postage and packing

How much will postage and packing cost?


Postage is charged according to the weight of the goods. This cost will be clearly shown during the checkout process.

Overseas customers will be charged according to weight at International rates.

Delivery Times

When will I get my order?

We do our best to process and despatch all orders within 2 working days unless we are away at a show. During busy periods this time can increase and we will try to despatch orders as soon as possible. If you have not received your order or heard from us within 5 working days of placing it at our website, please contact us. International orders usually take longer to arrive. For orders outside the U.K. please allow 28 days for delivery.

Any Problems

What if I'm not happy with any aspect of the service?


Please TELL US- we cannot put anything right if we are not aware that it is wrong! Constructive feedback about the site or our service is always welcome.

and finally
Why a butterfly in the logo?


The Butterfly is part of our logo and was chosen as we had received a beautiful butterfly fridge magnet from one of our producers and I just thought that it was so gorgeousl that I wanted to include it. The dominant colours of the butterfly (blue and green) were used as well as an image of the actual butterfly.
When I looked up the symbolism of the butterfly I found that it has quite powerful symbolism some of which is included below. The reference to the journey (highlighted) is very relevant to me personally and what I have achieved and learnt on my own personal journey with Injabulo.

The Butterfly is a powerful symbol in myth and religion and in many cultures, the butterfly has been the symbol of the soul that physical death can not destroy.
Like the butterfly, we are all on a journey. On this journey we encounter endless turns, shifts, and conditions that cause us to metamorphasize. All change is good - even if it may not seem so at the time. Change is what life is made of and it is necessary to grow and learn. At our journey's end we are inevitably transformed - not at all the same as when we started on the path.
In Greek myth, Psyche (which literally translates to mean "soul") is represented in the form of a butterfly. Befittingly, Psyche is forever linked with love as she and Eros (Cupid) (the Greek god of love) shared an endlessly passionate bond together - both hopelessly in love with the other.
In Christianity, it a soulful symbol as well. The butterfly is a symbol of rebirth and immortality. The butterfly is often seen depicted on ancient tombs, and Christ has been illustrated holding a butterfly in Christian art.
In China it symbolized conjugal bliss and joy.
American Indians call upon the butterfly for guidance in change, color, and happiness.



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